A cloud service model describes how responsibilities are divided. It does not guarantee that a particular use, configuration, or application is approved.
Name the right thing
Provider, service, platform, and application are different nouns
A provider is an organization. A service is a capability it operates. A platform combines capabilities into a supported experience. An application uses those capabilities for a specific outcome.
Contracts and architecture become confusing when these terms are treated as interchangeable.
Use formal models
IaaS, PaaS, and SaaS describe different control splits
Infrastructure as a Service exposes fundamental compute, storage, and network resources. Platform as a Service gives customers a supported application deployment environment. Software as a Service gives customers use of a provider-operated application.
Labels such as Backend as a Service can be useful industry shorthand, but they do not replace careful review of the actual service.
- Which layers does the provider operate?
- Which configuration does the customer control?
- Who manages identity and data use?
- What evidence and service commitments apply?
The Ember lens
Ember composes services from several providers and layers. It can offer a PaaS-like developer experience, but it is not one vendor service or one formal cloud service model.
Responsibility remains
Teams must review the actual responsibility split for each service and plan. A familiar category label is not evidence of a safe configuration.
Apply it
Map one managed service
Choose a service and divide five responsibilities between provider, Ember, and application team.
- 01Name the exact service and plan
- 02List provider-operated layers
- 03List customer configuration duties
- 04Identify evidence and escalation
Check your understanding
Make the ideas usable
Source trace
Reviewable by design
Content owner: Wesley Almeida, Chief Technology Officer
Last reviewed: 2026-08-18
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